Refund policy

Every Little Gator product is made, checked, and packed with care for your little one. Because our products are personal care items for children, we follow strict hygiene standards, which shapes how returns work. Here's everything you need to know.

Personal care products cannot be returned once opened or used, for hygiene and safety reasons.
If your product arrives damaged, defective, leaking, or incorrect, we'll make it right — free replacement, bonus store credit, or a full refund. Your choice.
Report issues within 48 hours of delivery with an unboxing video or clear photos.
You never need to ship anything back to us for damaged or defective items.

1. Why We Don't Accept Returns of Opened Products

Little Gator products are personal hygiene and body care items for children. Once a bottle is opened, it cannot be resold, restocked, or reused under any circumstances. For the safety of every child who uses our products, we do not accept returns of:

Opened or used products
Products with broken seals
Products bought in clearance or combo offers, unless damaged or defective
Orders returned due to "change of mind" after delivery

This is consistent with standard practice for personal care products across India.

2. Damaged, Defective, Leaking, or Wrong Products

If something is wrong with your order, we'll fix it quickly. You qualify for a resolution if:

The product arrived damaged or leaking
The product is defective (e.g., faulty pump, tampered seal)
You received the wrong product or wrong size
An item from your order is missing

How to raise a claim

Report within 48 hours of delivery at hello@kratibella.com or WhatsApp +91 96673 62221, with your Order ID.
Share proof: an unboxing video is ideal; otherwise clear photos of the product, batch number, and outer packaging including the shipping label.
Our team will respond within 1 business day with your options.

Tip: We recommend recording a short unboxing video for every online order, from any brand. It makes resolving delivery issues instant and effortless.

Your resolution options

Option	What you get	Timeline
Free Replacement	A fresh unit of the same product, shipped free	Dispatched within 2 business days
Bonus Store Credit	110% of the item value as Little Gator credit, valid 12 months on any order	Issued within 24 hours of verification
Full Refund	100% refund to your original payment method	Initiated within 48 hours; reflects in 5–7 business days

For Cash on Delivery orders, refunds are issued via bank transfer or UPI to the details you provide.

You do not need to courier anything back to us. In rare cases we may arrange a free doorstep pickup of the affected item — you will never bear return shipping costs for a verified damage or defect claim.

3. Claims We Are Unable to Accept

To keep things fair for everyone, we cannot offer replacements or refunds when:

The issue is reported more than 48 hours after delivery
The product has been substantially used before the claim
Damage occurred after delivery (drops, heat exposure, improper storage)
No proof (video/photos) can be shared and the claim cannot otherwise be verified
The complaint is about personal preference — fragrance, texture, or lather — rather than a defect

A note on suitability: Every child's skin and hair are unique. We recommend a patch test before first use. A product not suiting your child is not a defect — but write to us anyway; we'd genuinely like to know, and our team will try to help.

4. Order Cancellations

Before dispatch: Cancel anytime for a 100% refund (or instant store credit your choice). Email or WhatsApp us with your Order ID.
After dispatch: Orders cannot be cancelled. If you refuse delivery of a prepaid order, the refund is processed after the package returns to us, minus two-way shipping charges.
COD refusals: Repeated refusal of Cash on Delivery orders may make COD unavailable for future orders to that address.

5. Bundles, Combos & Discovery Kits

If one item in a bundle or Discovery Kit arrives damaged, we will replace that item or credit/refund its proportionate value. The rest of the bundle is yours to enjoy.

6. Late or Missing Refunds

Re-check your bank or card statement, refunds sometimes post under the payment gateway's name.
Contact your bank; processing times vary.
Still missing after 7 business days? Write to hello@kratibella.com and we'll share the refund reference number (ARN) so your bank can trace it.

7. Marketplace Orders

Orders placed on Amazon or other marketplaces are governed by that marketplace's return policy. Please raise requests directly on the platform where you purchased.

8. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020:

Grievance Officer: Neha Shukla Kratibella PureCare Private Limited House No. 119, D Block, Panki, Kanpur Nagar, Kanpur – 208020, Uttar Pradesh Email: hello@kratibella.com Phone / WhatsApp: +91 96673 62221 Acknowledgement within 48 hours; resolution within 30 days.