Shipping policy

1. Shipping Charges

All charges are displayed clearly at checkout before you pay — no surprises.

2. Order Processing & Dispatch

• Orders are processed and dispatched within 1–2 business days of payment confirmation (or order confirmation for COD).
• Orders placed on Sundays or public holidays are processed the next business day.
• During launch offers, festive sales, or high-demand periods, dispatch may take up to 3 business days. We'll keep you informed.
• Every package leaves our fulfillment center sealed and quality-checked.

3. Delivery Timelines

These are estimates provided by our courier partners, not guarantees. Weather, regional disruptions, or courier delays can occasionally extend timelines — we'll always help you track and chase your package.

4. Order Tracking

• As soon as your order ships, you'll receive a tracking link via email and/or WhatsApp/SMS.
• Tracking may take up to 24 hours to activate after dispatch.
• Need help tracking? Write to hello@kratibella.com or WhatsApp +91 96673 62221 with your Order ID.

5. Address Changes & Incorrect Addresses

• Address changes are possible only before dispatch. Contact us immediately with your Order ID if you need a correction.
• If a package is returned to us due to an incomplete or incorrect address provided at checkout, re-shipping charges will apply.
• Please double-check your pincode, phone number, and address before placing your order, our courier partners call the number provided for delivery coordination.

6. Failed & Refused Deliveries

• Our courier partners attempt delivery up to 3 times and will try to reach you by phone.
• If delivery fails after all attempts, the package returns to us. We'll contact you to arrange re-shipping (charges apply) or a refund minus two-way shipping costs.
• If a prepaid order is refused at delivery, the refund is processed after the package reaches us, minus two-way shipping charges.
• Repeated refusal of COD orders may make COD unavailable for future orders to that address.

7. Damaged Packages

If the outer packaging appears damaged or tampered at the time of delivery, you may refuse to accept the package and inform us immediately — this is the safest option.

If you've already accepted a package and find the product damaged or leaking inside, don't worry — you're fully covered under our Return & Refund Policy. Report within 72 hours of delivery with an unboxing video or photos, and we'll resolve it with a free replacement, bonus store credit, or full refund.

Tip: Record a short unboxing video when you open your package. It makes any delivery-issue claim instant and effortless.

8. Serviceability

We deliver to most pincodes across India through our courier partners. If your pincode is not serviceable at checkout, write to us — we'll try to find an alternative or notify you when service begins in your area.

9. International Shipping

We currently ship within India only. International shipping is on our roadmap — follow us on Instagram or join our list to hear when it launches.

10. Need Help?

Email: hello@kratibella.com Phone / WhatsApp: +91 96673 62221 Support hours: Monday–Saturday, 10 AM – 6 PM IST

Grievance Officer: Neha Shukla Kratibella PureCare Private Limited House No. 119, D Block, Panki, Kanpur Nagar, Kanpur – 208020, Uttar Pradesh Email: hello@kratibella.com

Delivery timelines are estimates and subject to courier partner operations. Nothing in this policy limits your rights under the Consumer Protection Act, 2019 and applicable Indian law.